30‑Day Return Policy
Returns
We accept returns within 30 days of the delivery date. To qualify for a return, items must be unused, in their original condition, and in their original packaging. Items showing wear, damage, or alteration may not be eligible for a refund.
How to Start a Return
Please contact us at kjsdogmomdesigns@gmail.com with your order number and the item you wish to return. We will provide instructions for sending the product back.
Return Shipping Costs
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds will be issued to your original payment method. Please allow 3–7 business days for processing.
Non‑Returnable Items
• Final sale items
• Personalized or custom-made products
• Items marked as non‑returnable at checkout
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery and include photos of the issue. We will replace or refund the item at no cost to you.
